CUSTOMER SERVICE POLICY

Customer Service

We're here to help. We want you to have an exceptional experience with every Snow Joe® + Sun Joe® item we sell, from the moment you order it online, buy it in store, or assemble it at home. Have a question about a tool or task? Unsure about a selection or specifications? Our experts will be glad to assist!


Please contact our Customer Service department via one of the methods below:


CALL US: at 1-866-SNOW-JOE (866-766-9563) Hours: Daily 8:00 am to 8:00 pm EST.


EMAIL US: help@snowjoe.com


CHAT WITH US: click the “Chat with a sales expert” tab on the lower right side of the website to speak with a live agent via chat.


Customer Promise

Above All Else, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer, and we think it’s important for you to know what you can expect from us. Snow Joe warrants new, genuine, powered and non-powered Snow Joe®, Sun Joe® and Aqua Joe® products (“Products”) to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Snow Joe®, Sun Joe®, Aqua Joe® or from an authorized Product seller with proof of purchase.


If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!


When you Go With Joe®, you’re not just buying a warranty; you’re buying total peace of mind to know that you can rely on our top-notch tools, top-tier customer support, complete product coverage, and our no-hassle return policy.


Thanks for choosing to #GoWithJoe!

Based on TraQline unit share reports. Snow Joe® is the market leader in both Battery Operated and Electric Snow Blowers for the four quarters ending September 2020.


Sun Joe® is the market leader in Electric Pressure Washers as of Q1 2021.


[1] Blanco, Sebastian. “California Enacts Ban on Gas-Powered Lawn Mowers, Leaf Blowers.” Car and Driver, Car and Driver, 19 Oct. 2021,
https://www.caranddriver.com/news/a38004981/california-ban-gas-powered-lawn-equipment/.

OFFER DETAILS:

Order your Sun Joe 24V iON+ CORDLESS TURBINE JET BLOWER today for only $69.99 with free iON+ battery + charger, 2 year warranty and Free Shipping. Limit 2 per order. Order quantity can be adjusted at checkout. See order form for further details. 


This offer is available in the 48 contiguous states. State sales tax will be applied where applicable. Sorry, we cannot ship to P.O. Box addresses. 


Your rate will be 0% APR or 10-30% APR based on credit and is subject to an eligibility check. As an example, a $69.99 purchase might cost $7/mo over 12 months at 15% APR. Payment options depend on your purchase amount and a down payment may be required. Estimated payment excludes applicable taxes. Payment options from Affirm are provided by these lending partners: affirm.com/lenders. Free shipping is available to the lower 48 states. Excludes return shipping. This limited time offer is non-retroactive and subject to change without notice. While supplies last. See site for details. 


Your order includes our 30-Day Money Back Guarantee and 2-Year Manufacturer’s Warranty. Limited time only. While supplies last. Offer(s) cannot be combined with any other offer(s) and is non-retroactive. Offers, prices, and product availability subject to change without notice. *30-Day Money Back Guarantee. If for any reason you are not completely satisfied with your product, simply return it within 30 days for a full credit or refund less outbound and return shipping fees. The return label fee will be calculated by UPS. 


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